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Maintaining a human touch


Email checklist to help recruiters maintain a human touch while using AI Posted by Jackie Farley
Email checklist to help recruiters maintain a human touch while using AI

Emails are a great way for you, as a physician recruiter, to make initial contact with good, qualified candidates. But as you increasingly rely on technology to act as an intermediary between you and candidates, and with the increased usage of applications like ChatGPT and other AI chatbots, how can you make sure your communications still seem personable and relatable? Here are a few suggestions to keep in mind before you hit send:

Check yourself

One of the most important things is to make sure you are in a good frame of mind before you contact a candidate for the first time. Being stressed or aggravated can affect the tone of your email, giving an impression you never intended.

Be brief
Keep your subject line concise. Enough said.

Know your audience

Start your email with a salutation and your recipient’s name: for example, "Hi Jane" or "Dear Jane." Double-check the recipient’s name - specifically the spelling. Starting an email with "Hi Don," when you meant to email Dan could give a potential candidate the idea that you lack any real interest.

Don’t be too casual
When you are trying to be friendly or more casual, the temptation is to be more relaxed about proper grammar and punctuation. Avoid this temptation. Your email can still have a relaxed tone while remaining professional. Additionally, it’s best to hold off on using abbreviations or emojis in your initial messages to candidates - or at least until you get a better feel for their personalities.

Wait for the punchline

Humor may seem like a great way to break the ice and add some relatability to your emails but use it with extreme caution. What is funny or ironic to one person could be offensive to someone else. Keep in mind that some people are just more reserved than others. A great rule of thumb when it comes to humor is: When in doubt, leave it out!

Go easy on the emphasis

It’s also a good idea to avoid overusing emphasis techniques. Using bold or brightly colored fonts or too many exclamation points may come across as aggressive. It’s also best to avoid using all caps, as many consider that the same as yelling.

Are you still being brief?

Make your email easy to read by keeping it as brief as possible while still providing pertinent information. Try to avoid restating the same information in different ways, which can come across as insulting to your reader. You don’t necessarily have to include all the details about an opportunity in the first communication. This can give them an opening to initiate further contact with you.

Use positive word choices

Make sure you use positive wording as much as possible. For instance, you could say "I look forward to hearing from you before July 1" as opposed to "I can’t take any applications received after July 1." These statements mean the same thing, but one makes you seem more approachable while the other sounds more rigid.

Choose your parting words

Choose the sign off for your email carefully. Some good options for a closing are "Best Regards" or "Thanks." Closing an email with "Sincerely" is a bit more formal but is also a good way to sign off.

Before you hit send

When you’ve completed your email don’t forget the most important step: proofreading. Read the email out loud and pay attention to your tone. Is it too abrupt? Too casual? Make the changes necessary so that it conveys the type of communication you want. When you’re happy with the wording, go back and double-check for spelling errors and typos.

If you are using programs like ChatGPT, or other chatbots, this would be a great time to plug in drafted messages and ask the chatbot to optimize them. From checking the spelling and grammar, to ensuring your tone is coming across as intended, utilizing these systems can be a smart final step.

While keeping these suggestions in mind when crafting your emails may take a little longer the first few times, the end result could be well worth it.

The main goal of any written correspondence is for the candidate to recognize that they are communicating with a real person with a genuine interest in having them become a valued part of their organization. While there may be occasions where a chatbot could compose an email more quickly, some emails require a more personal touch. And when you’re looking for something as important as the perfect candidate, taking a few extra minutes to add that human touch can be timeless.


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